Job Description

Job Description

Job Description

HVAC & Plumbing Technician Supervisor

American Rooter & Drain | 1005 Commercial Way, Caldwell, ID 83605 | Full-Time

We are looking for an experienced Technician Supervisor to lead and support our residential and commercial HVAC and plumbing service teams.

This position is ideal for an experienced home-services professional who understands the technical side of the trades but also knows how to lead people, improve performance, maintain high service standards, and create an excellent customer experience.

Position Overview

The Technician Supervisor is responsible for coaching, developing, and supporting HVAC and plumbing technicians in the field. This role helps ensure technicians follow company procedures, provide quality workmanship, communicate professionally with customers, and consistently meet performance expectations.

The right candidate will be a strong leader who can balance technical knowledge, customer service, sales performance, accountability, and team development.

Key Responsibilities

• Lead, coach, and develop residential and commercial HVAC and plumbing technicians
• Conduct regular technician ride-alongs and provide hands-on coaching
• Monitor technician performance, productivity, customer satisfaction, and sales results
• Help technicians identify customer needs and confidently present repair and replacement options
• Ensure technicians follow established company procedures, systems, and safety standards
• Assist with diagnosing difficult HVAC and plumbing service issues
• Review completed jobs for quality, accuracy, and proper documentation
• Support technicians with customer concerns and escalated service situations
• Hold technicians accountable to performance expectations and company standards
• Conduct regular one-on-one meetings and performance reviews
• Help onboard and train new technicians
• Work with dispatch, service management, and office leadership to improve daily operations
• Monitor callbacks, warranty work, customer complaints, and opportunities for improvement
• Maintain a strong culture of professionalism, teamwork, accountability, and continued learning

Leadership & Sales Focus

This role is not only about technical ability. The Technician Supervisor will play an important role in helping technicians improve their communication and sales skills.

You will coach technicians on how to:

• Build trust with homeowners and commercial customers
• Properly diagnose customer concerns
• Educate customers on available solutions
• Present multiple repair or replacement options
• Communicate value clearly and professionally
• Recognize additional service opportunities
• Improve average ticket and conversion performance without compromising customer trust

We believe strong sales come from great service, accurate recommendations, and helping customers make informed decisions.

Qualifications

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